PAID INTERNSHIP Customer Success Intern in San Mateo, CA, USA

Jobvite is a company in the U.S. providing organizations with multiple HR and Recruitment solutions online.

The Customer Success Intern’s primary role is to assist the Customer Success team activating new customer accounts and assisting the CS team with various tasks. This intern will have the flexibility to take on other projects as determined by their interests.

This high-touch, rapport-building position requires strong communication skills and a desire to give our customers the personal attention required. The ideal candidate has a strong work ethic and is upbeat, driven, intelligent, well-organized, articulate, shares a passion for technology, and a love for working in a fast-paced environment.

Benefits & Perks

• Ability to get hands-on experience in a SaaS startup
• Experience working in a team to accomplish goals
• Become an expert on the Jobvite recruiting platform
• Work with our resident office dog, Pancake
• Stocked kitchen with snacks and beverages
• Free lunch twice a week
• “Work Hard/Play Hard” culture with Ping-Pong, Foosball, Xbox, a fully stocked bar and lots of fun celebrations
• Weekly all-hands meeting to gain knowledge of how the company operates as a whole

Responsibilities

• Work with the entire Customer Success team: implementation, support, retention, career sites, and data migration.
• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors such that all Jobvite activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Jobvite solution to be realized
• Establish and deepen relationships with Jobvite clients by understanding their business objectives and providing exemplary support as their primary contact within Jobvite
• Proactively engage your customers and work closely with these named accounts to verify they are trained and effectively using the product on a consistent basis
• Effectively communicate application features and product information for new releases and updates 
• Monitor and identify trends in adoption and utilization and provide guidance to customers as part of annual Success Review
• Track account activity to identify churn risk and work proactively to eliminate that risk 
• Function as the voice of the customer and provide internal feedback on how Jobvite can better serve our customers 

Required Skills

• Currently pursuing a four year degree
• Assertive, positive and effective communication skills – both written and oral – with considerable attention to detail 
• Fast learner, adept at understanding and articulating new technologies and corresponding value propositions 
• Ability to thrive in a dynamic, fast paced start up environment
• Outstanding organizational skills, ability to oversee multiple projects 
• Navigate and advise on efforts related to complex customer requests or projects involving multiple parties and enterprise systems, escalating for assistance if needed
• Self-motivated team player who has fresh ideas when it comes to user adoption and churn mitigation 
• Enjoys working closely with customers to ensure complete satisfaction 
• A real go-getter who takes the initiative to get things done
• Bonus points if you have Salesforce.com experience

University Majoring in:
Business Management, Human Resources, Entrepreneurship, Marketing, Communication

You need to have a valid work permit for the U.S./ work VISA to apply for this internship. The company will not sponsor a work visa.

Interested to apply? Send Jobvite your CV and Cover Letter:

APPLY HERE (if the link is broken, the deadline to apply has passed)